Whitelisting

Since your internet service provider (ISP) probably uses some type of spam filter, we ask that you add us to your trusted list of senders, contacts or address book, also known as whitelisting.

If you do not see an email from Brighton Barn Theatre in your inbox due to the overzealous filtering by ISPs, our email may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as "not spam"...

Click the link to your ISP or email client to whitelist BBT News, from: Brighton Barn Theatre.

ISPs Yahoo, Hotmail Live, Windows Live and MSN, Outlook, Gmail, Rogers, Sympatico, AOL, AOL Web Mail, Canada Internet Service Providers

Email Clients: Outlook 2003 (or higher), Mozilla Thunderbird, Blackberrys,

Spam Filters: Norton AntiSpam, McAfee Spamkiller, Barracuda Networks, Trend Micro PC-Cillin, Cloudmark SpamNet, CA Anti Spam, Mailblocks, MailShield, MailWasher, Oddpost, SpamAssassin, SpamFighter, ChoiceMail, SpamButcher, Spameater Pro Spam Inspector, Spam Interceptor, SpamPal, Spam Sleuth, Other providers:

Canada Internet Service Providers back to top

Increasingly, email providers (Rogers, Telus, etc.) are using filtering systems to try to keep spam out of customers' mailboxes. Sometimes though, they accidentally filter the email that you do want to receive.

To ensure that your important email is not deleted or filtered into a “Junk” or “Spam” folder, please contact the customer service representatives at the company that provides your email or Internet connection. Explain to them that you would like to continue receiving emails from us. And then ask them if they can whitelist us. If they ask for our address, give them info@brightonbarntheatre.ca.

We encourage you to contact the customer service department of your ISP to request receipt of Brighton Barn Theatre emails. If your Brighton Barn Theatre mail is being blocked by your own email provider, you can request that your mail administrator or ISP add brightonbarntheatre.ca or the IP addresses listed above OR domains to their "white list." To do so, you must provide them with all of the necessary information. A letter to your ISP not only relays your dissatisfaction, but also, and most importantly, requests a lift to the block. Brighton Barn Theatre has drafted a sample letter that you may use to send to your ISP. We ask that you also forward your complaint ticket number from the ISP to info@brightonbarntheatre.ca. Click here to copy and paste the letter into an email message.

Rogers back to top

Services like Rogers.com offer the ability to auto delete spam. Do NOT use this. If you turn this on you'll never know if your SPAM emails are being filtered to spam. Sometimes the spam filter settings might change and cause our email to be auto deleted. We suggest that if you do NOT see emails from us, check your spam folders, and flag those wrongly filtered emails as being safe to hopefully train your spam filters to stop filtering our emails.

Sympatico back to top

1. Go to the Sympatico email Web page (http://mailsignin.sympatico.ca/). If that Web page doesn't seem to be working, try this one instead.
2. Sign in using your Sympatico email address and email password. Enter these, then click "Sign in."
3. Click on "Contacts" in the upper navigation bar.
4. Click "New" in the upper left area of the screen.
5. Enter the first name "Brighton Barn Theatre" and last name "Notices" (in the area toward the left) and the following address for "Email, Personal" (in the area toward the right):  info@brightonbarntheatre.ca
6. Click "Save" in the navigation bar toward the upper left part of the page.

Yahoo Mail! back to top

If you’re not receiving email you are expecting, there are two things you can do:

1. Use the "Not Spam" button in your Bulk folder.
2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

1. - Check your Yahoo! Bulk folder
2. - If you see the email from Brighton Barn Theatre, highlight it and click "Not Spam"
3. - This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

1. Click "Options" in the top right navigation bar
2. Select "Mail Options" from the list that drops down
3. Choose "Filters" located on the left side of the page
4. Click the "Add" button on the Filters page
5. Choose the field you want to match in the incoming message. For example, "header" or "to".
6. Choose the criterion by which you want a match to be made, such as "contains"
7. Enter the text string to compare. For example: from Brighton Barn Theatre
8. Choose the destination folder to which you would like the message delivered. For example: Inbox

If you use Spam Arrest or other challenge response spam filter please whitelist Brighton Barn Theatre.

Hotmail Live, Windows Live and MSN back to top

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. Check the "Junk" folder if you do not see the BBT News in your inbox
2. Click the "Mark as safe" link
3. Add info@brightonbarntheatre.ca to your Safe List

Mark Sender as Safe

1. Click "Show content" to view the body of the email if it contains images and HTML
2. Click "Mark as safe"
3. Brighton Barn Theatre will now be added to your list of "Safe senders"

Manually Add to Safe List

1. Click "Options" in the upper right corner of your Hotmail screen
2. In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
3. Click the link "Safe senders"
4. Enter the email address "info@brightonbarntheatre.ca"
5. Click "Add to list"

Gmail back to top

Gmail has recently updated their system to separate promotional email from more personal communications. If you have opted for this new approach, you'll see several tabs across the top of your Inbox and one will be called Promotions. Check there to see if there's a message from Brighton Barn Theatre. Because it may be easy to miss our emails with this new arrangement, we recommended clicking the star icon, which will ensure our emails will appear in your Primary mailbox.

To make sure email gets delivered to your inbox, you should also add the email address info@brightonbarntheatre.ca to your contacts list.

1. Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
2. Click the "Add Brighton Barn Theatre to Contacts List" from the list that appears.
3. You will now see Brighton Barn Theatre appear under the link "Contacts" on the left side of the page.
4. Click the link "Contacts" and the in the "Search Contacts" form field.
5. Now you can select to move Brighton Barn Theatre to a contact list of choice and edit any details.

Outlook 2003 (or higher) back to top

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To have HTML display correctly, users can:

• Change their automatic download settings
• Add sender to your address book
• Add your email or domain to their approved sender list

To change settings:

1. Right click on a non-displaying image in an HTML email
2. Choose "Change automatic download settings" option
3. When the popup comes up, uncheck the first box in the list that says "don't download pictures or other HTML content automatically
4. Click "OK"

To add sender to address book:

1. Open the email
2. Right click on the from address
3. Choose "Add to contacts" option

To add domain to safe sender list:

1. Right click on a non-displaying image in an HTML email
2. Choose "Add the domain to the safe sender list" option

AOL back to top

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

1. Click the "Spam Controls" link on the lower right side of your inbox screen.
2. When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
3. Choose the "allow email from info@brightonbarntheatre.ca" option.
4. Add the domain or email address you would like to receive mail from, then click "Add"
5. Click "Save"

AOL Web Mail back to top

If using AOL web mail replying to an email from Brighton Barn Theatre will also work.

Email from that domain will now be delivered straight to your Inbox.

BlackBerrys back to top

1. Scroll up to the message header
2. Get to the field where info@brightonbarntheatre.ca is listed, click the Berry button and then click Show Address
3. Click the Berry button and then click Add to contacts

Mozilla Thunderbird back to top

1. Click the Address Book button
2. Make sure the Personal Address Book is highlighted
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
4. Under the Contact tab, copy and paste the "From" address, info@brightonbarntheatre.ca into the email dialogue box
5. Click OK

Norton AntiSpam back to top

1. Start up Norton AntiSpam
2. Click the Status & Settings tab
3. Click AntiSpam
4. Click Configure
5. Click Allowed List tab
6. Click Add button
7. In the 'Email Address' box, enter info@brightonbarntheatre.ca
8. Click OK
9. Click OK

Trend Micro back to top

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

• Add the sender to the list of Approved Senders
• Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

1. Open Microsoft Outlook or Outlook Express.
2. Click the Spam Mail folder then select the legitimate email detected as spam.
3. Click Approve Sender on the toolbar.
4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

1. Open Microsoft Outlook or Outlook Express.
2. Click Trend Micro Anti-Spam then click Settings.
3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
4. Click OK to save your settings.

McAfee Spamkiller back to top

1. Select Friends from the McAfee SpamKiller sidebar.
2. Click Add a friend.
3. Make sure All users at a domain is selected under Friend type:
4. Type the domain name you want to whitelist under Address:
5. To whitelist all our newsletters, type
6. Optionally, enter a Brighton Barn Theatre to help you recognize the domain under Name:
7. Click OK.
8. Click OK.

Barracuda Networks back to top

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. Locate the email from Brighton Barn Theatre and the sender email address info@brightonbarntheatre.ca that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
2. Click on the "Block/Accept" tab.
3. Choose "Sender Domain Block/Accept." Enter the domain name from info@brightonbarntheatre.ca to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click "Add."
4. Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "info@brightonbarntheatre.ca" Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.

Cloudmark SpamNet back to top

1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. Click Advanced.
3. Go to the Whitelist tab.
4. Click the Add button.
5. Type: info@brightonbarntheatre.ca
6. Click OK.
7. Click OK.
8. Click Yes.
9. Click OK.

Mailblocks back to top

1. Click the Addresses tab.
2. Click New.
3. Type: info@brightonbarntheatre.ca
4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
5. Uncheck 'Display in People Picker' under Other options.
6. Click Submit.
7. Click OK.

MailShield back to top

1. Click Friends from the toolbar.
2. Click Add.
3. Type: info@brightonbarntheatre.ca
4. Click OK.

MailWasher back to top

1. Click Tools, then Blacklist & Friends.
2. Click Add... on the right, the Friends list side.
3. Make sure Plain email address is selected.
4. Type: info@brightonbarntheatre.ca
5. Click OK.
6. Click OK.

Oddpost back to top

1. Check your 'Probably Spam' folder.
2. If you see that BBT News was incorrectly filtered out
3. Select it then click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin back to top

1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. whitelist_from info@brightonbarntheatre.ca
3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

SPAMfighter back to top

Highlight the email from Brighton Barn Theatre with the email address info@brightonbarntheatre.ca to Whitelist.

Click "More" in the SPAMfighter Toolbar and select "Whitelist".

Here you can choose if you want to Whitelist the email address info@brightonbarntheatre.ca or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

1. Click "More" in the SPAMfighter toolbar.
2. Then "Options"
3. Then "Filter settings"
4. Then "Blacklists & Whitelists"
5. Then "Whitelist email address"
6. Then "Import".
7. Select your 'Address Book' and click on "Check all"
8. Click "Add"
9. Click "Apply"

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

1. Click More" in the SPAMfighter toolbar.
2. Then "Options"
3. Then "Filter settings"
4. Then "Blacklists & Whitelists"

ChoiceMail back to top

1. Open ChoiceMail
2. Click on the Senders tab
3. Choose "Approve another Sender"
4. Type in the sender email address info@brightonbarntheatre.ca
5. Click on OK

SpamButcher back to top

1. Click the Configure button.
2. Go to the Known Senders tab.
3. Click Add under 'Known Good Senders and Recipients'.
4. Type: info@brightonbarntheatre.ca
5. Click OK.
6. Click OK.

Spameater Pro back to top

1. Click Filters from the sidebar.
2. Click the Approved Senders tab.
3. Click Add Filter.
4. Type: info@brightonbarntheatre.ca under Address.
5. Choose 'Full Email Address' under Address Type.
6. Select Email Domain.
7. Click OK.

Spam Inspector back to top

1. Select Spam Inspector
2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
3. Make sure Email is selected under 'Add a New Friend'.
4. Type: info@brightonbarntheatre.ca
5. Click the >> button.
6. Click Close.

Spam Interceptor back to top

1. Follow the Trusted link under > Authentication Lists.
2. Enter the email address: info@brightonbarntheatre.ca
3. Click Add.

SpamPal back to top

1. Click on the SpamPal system tray icon with the right mouse button.
2. Click 'Add to Whitelist' from the menu.
3. Type: info@brightonbarntheatre.ca
4. Click Add.

Spam Sleuth back to top

1. Select File, then Configure.
2. Go to the Friends category.
3. Make sure Active is checked.
4. Type: info@brightonbarntheatre.ca on a line by itself in the entry field.
5. Click OK.

Other Spam Filters Not Listed Above.... back to top

If BBT News is being filtered, try adding info@brightonbarntheatre.ca to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist info@brightonbarntheatre.ca.

Sample Letter for ISP

Hello. My name is XXXX and I have been a customer of your services since XXXX. I understand that you have a blacklist in place to protect customers like myself from unsolicited email; however, this blacklist has made it impossible for me to receive newsletters, announcements, and promotions that I have subscribed to receive. I value these newsletters and would like to receive them using this email address.

The sender of these emails send regular email newsletters. brightonbarntheatre.ca is not an open relay and has extremely strict anti-spam policies in place. Because you block emails from brightonbarntheatre.ca I am unable to receive these newsletters that I have subscribed to receive.

I ask that you add brightonbarntheatre.ca to your white list. For further information about Brighton Barn Theatre you may contact the webmaster at Brighton Barn Theatre - 613-392-2011 or .

Please contact me when this problem has been resolved.

Sincerely,
XXXXXX